This document sets the ‘terms and conditions’ of event tickets purchased through the Museum of East Asian Art’s (MEAA) reception and online ticketing platform and the conditions for attending events.

  • We hope that you enjoy all of our events but to avoid any confusion please see below our policy on ticket sales:
  • Please check all details and any restrictions relating to an event thoroughly before booking
  • Payment for all events must be made at the time of your booking either online or through MEAA’s reception
  • All event tickets purchased are non-refundable
  • Due to the limited space, all events held at the MEAA require booking, including free events
  • Children under 12 years of age must be accompanied by an adult; maximum one adult to two children; accompanying adults are also included in the maximum capacity stated for the event
  • Upon arrival to an event, attendants are required to show their tickets, either printed or on their smart phone screen, which will enable us to scan the ticket’s bar code
  • Event attendants are required to produce relevant identification upon arrival if they have bought a discounted or concession ticket; entry may be refused if they fail to do so
  • Late-comers will be admitted at our discretion
  • MEAA reserves the right to refuse entry or remove anyone from an event who uses threatening and abusive language or affects the enjoyment of other visitors
  • MEAA reserves the right to cancel events. In the case of cancellation we will try our best to contact those who have booked to arrange a refund.
  • If an event is cancelled or postponed, MEAA cannot be held responsible for any costs incurred by the customer for travel, accommodation, or any other related expenses